Terms & Conditions
Effective Date: August 21, 2026
Welcome to Airway Works LLC. By accessing our website or purchasing products and services from us, you agree to the following Terms and Conditions.
About Airway Works LLC
Airway Works LLC provides durable medical equipment (DME) products and related services to customers throughout the United States. Our goal is to improve accessibility to essential medical equipment by assisting customers with product selection, insurance coordination, and coverage processes.
Use of Website
By using this website, you agree to:
- Provide accurate and complete information when requested
- Use the website only for lawful purposes
- Avoid attempting to interfere with website security or functionality
- Understand that website content is provided for informational purposes
Medical Disclaimer
Airway Works LLC provides medical equipment but does not provide medical advice, diagnosis, or treatment.
Customers should consult with their healthcare provider regarding medical conditions, equipment needs, and proper product usage. Equipment should only be used according to manufacturer instructions and healthcare provider recommendations.
Insurance and Coverage
Airway Works LLC works with insurance providers and healthcare plans to assist customers in obtaining eligible equipment coverage. However:
- Coverage approval is determined by the customer’s insurance provider.
- Insurance requirements, deductibles, copayments, and coverage limitations vary by plan.
- Airway Works LLC does not guarantee insurance approval or payment.
Customers remain responsible for any applicable costs not covered by their insurance plan.
Product Availability
While we strive to maintain accurate product information, availability, pricing, specifications, and shipping timelines may change without notice.
Limitation of Liability
To the fullest extent permitted by law, Airway Works LLC is not responsible for damages resulting from misuse of equipment, failure to follow manufacturer instructions, delays caused by third parties, insurance decisions, or circumstances outside of our control.
Changes to Terms
Airway Works LLC reserves the right to update these Terms and Conditions at any time. Changes will become effective once posted on this website.
Privacy Policy
Effective Date: August 21, 2026
Airway Works LLC respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or use our services.
Information We Collect
We may collect information including:
- Name, address, email address, and phone number
- Insurance information needed to assist with coverage verification
- Medical equipment-related information necessary to process orders
- Payment and billing information
- Website usage information, including browser type and interaction data
How We Use Your Information
Airway Works LLC may use collected information to:
- Process and fulfill equipment orders
- Verify insurance eligibility and benefits
- Communicate regarding products, services, and orders
- Provide customer support
- Improve our website and services
- Meet legal, regulatory, and healthcare obligations
Healthcare Information
Because we provide durable medical equipment, certain information we collect may relate to healthcare services. We take appropriate steps to protect sensitive information and handle information in accordance with applicable privacy requirements, including HIPAA requirements where applicable.
Sharing of Information
Airway Works LLC may share information with trusted third parties when necessary to provide services, including:
- Insurance providers and healthcare plans
- Healthcare providers when authorized
- Equipment manufacturers and suppliers
- Service providers supporting business operations
- Government agencies when required by law
We do not sell personal information to third parties.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect customer information from unauthorized access, disclosure, or misuse.
However, no online transmission or storage system can be guaranteed to be completely secure.
Cookies and Website Technologies
Our website may use cookies or similar technologies to improve functionality, analyze website performance, and enhance user experience. Users may adjust browser settings to limit cookie usage.
Your Rights
Depending on applicable laws, you may have rights regarding your personal information, including requesting access, correction, or deletion of certain information.
To submit a privacy request, contact:
Airway Works LLC
Email: business@airwayworksllc.com
Phone: 850-848-4727
Updates to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.
Return & Refund Policy
Effective Date: August 21, 2026
At Airway Works LLC, we are committed to providing high-quality durable medical equipment and ensuring our customers receive products that meet their healthcare needs. We understand that medical equipment is an important part of your care, and we strive to make the return process as simple and transparent as possible.
Return Eligibility
Customers may request a return within 14 days of delivery of the product. To be eligible for a return:
- The request must be submitted within 14 days of the confirmed delivery date.
- The product must be unused, in its original condition, and include all original packaging, accessories, manuals, and documentation.
- The product must be suitable for resale and not show signs of use, damage, or alteration.
Due to health, safety, and hygiene requirements, certain products may not be eligible for return if they have been opened, used, assembled, customized, or cannot be safely redistributed.
Reporting Defects or Damaged Products
Customers must inspect their order promptly upon delivery.
Any defects, damage, missing parts, or incorrect items must be reported to Airway Works LLC within 24 hours of delivery. Customers may be required to provide:
- A description of the issue
- Photos or videos showing the defect or damage
- Order information and delivery details
Failure to report defects within this timeframe may affect eligibility for replacement, repair, or return.
Non-Returnable Items
Certain items may not be eligible for return, including but not limited to:
- Products that have been used or worn
- Opened medical supplies that cannot be safely restocked
- Custom-configured or specially ordered equipment
- Items damaged due to misuse, improper handling, or neglect
Insurance and Covered Equipment
For products provided through insurance coverage, Medicare, Medicaid, or other healthcare plans, return eligibility may depend on applicable payer requirements and regulations. Airway Works LLC will work with customers and insurance providers when necessary to determine the appropriate resolution.
Refunds
Approved refunds will be processed after the returned product has been received and inspected.
Refunds, when applicable, will be issued to the original payment method. Shipping fees, restocking fees, or other applicable charges may apply depending on the circumstances of the return.
Contact Us
For questions regarding returns, refunds, or exchanges, please contact:
Airway Works LLC
1020 E Lafayette St Ste 113
Tallahassee, FL 32301
Email: business@airwayworksllc.com
Phone: 850-848-4727